Transcription, Technology, & Support (TTS) is leading the industry with the technology platforms we utilize.  Our MTs are highly productive and engaged with our administrative team to help us delivery quality work, within TAT, consistently.  We do this by working with the highest quality team. 

For most positions we require a minimum of 3 years current acute care experience (minimum 3 years acute care experience within the past 5 years).  We are looking for MTs who are dedicated professionals.  TTS would ask you to sign a confidentiality agreement, and agree to remain compliant with HIPAA regulations. 

Position/Job Descriptions
Speech Recognition Editor/Medical Transcriptionist:  TTS is embracing the speech recognition environment.  As such an MT will get both Speech and Text work.  We do not routinely limit the flow or volume of these.  An MT may get one speech job then may get one text job and these must be typed as received without rejecting or cherry-picking. When an MT routinely receives a text job on their computer, they are looking at an MS Word document, with headers, footers, and in many cases template headings defined.  They follow the guidelines of the account and transcribe the document.  When an MT receives a speech job on their computer, it will look much the same as a text job; however, words will be pre-populated on the screen (looking like a draft of the document).  The Speech Recognition MT will listen 100% to the note (same as if transcribing traditionally) and will edit/correct the document as you go along.  The end result in speech should be the same as it would be in text when the MT completes.   This is NOT a QA position. It is a production position, with the MT being paid a per-line rate.  All accounts we have are speech recognition accounts. TTS will work with and train MTs in Speech.  We have experience in transitioning MTs through a process to help them gain production. .
Delta Team Members:  A little admin and a lot of production.  They are our “Ace in the hole,   “First line of defense”, and our “Best foot forward”. They go where needed and produce.  Sometimes this is covering production, sometimes QA, sometimes covering a shift lead or trainer position.   Must be able to switch mindset and focus without drop in quality, production, or accuracy.  Work under the direct supervision of the team leader to do “whatever is needed”.  Though a salary position, the MT is expected to be productive and produce lines deliverable to the client at a high level.  These are listed at various shifts and days and MTs would have a routine schedule.  However, not uncommon to be asked to adjust schedule and work covering positions and/or shifts for other support team members time off (some planned, and some non-planned).  Preference is to hire from within but will consider external candidate for the right person.

Trainers/Orientation Team Members:  There is nothing more important to a transcription company than training and supporting MTs who are new to our team or to an account.  Providing the MT with the tools and direction so they can be productive, efficient, and accurate are important to all involved.  Delivering this support requires an MT who is (a)  Experienced on the account platform; (b) Experienced as a medical transcriptionist (CMT is preferred); (c)  MTs who have patience and professionalism and who can relate to the MT position; and (d) who have experience in a training or supervisory role, that can recognize strengths and weaknesses of the individuals.  TTS has a model of assigning a trainer, who reviews the platform, account, and routine procedures.  They work with the MT as a mentor as well as QA supervisor.  They remain engaged 1:1 with the MT they are training.  An MT in a training capacity will have many questions initially.  Working with the MT in a nurturing, supportive, positive role helps the MT gain confidence and comfort in their position, as well as becoming a part of the TTS Team.  Some flexibility in schedule is helpful

Quality Assurance Team Members:   As a company, TTS sets goals to have experienced, professional MTs.  We require 3 years experience and are looking for the dedicated MT that takes pride in their work.  The QA members evaluate “delivered” work and review/grade based on content, format, style, and account/platform procedures.  They reviews are done randomly and intended as a constructive tool to help us all improve.  The QA member completes the review, and then provides feedback to the MT for professional development.   MT must be experienced on the account, platform, and have demonstrated consistent QA standards.  CMT is preferred.